http://id.esd.org.uk/list/interactions2005-09-01T00:00:00Ways in which people interact to use servicesThis list is licenced under the <a target="_blank" href="http://www.nationalarchives.gov.uk/doc/open-government-licence/">Open Government Licence</a> and must be attributed to the <a href="http://standards.esd.org.uk">LG Inform Plus programme</a>.0Applications for servicehttp://id.esd.org.uk/interaction/02013-04-03T14:05:18.8932013-04-03T14:05:18.893Interaction1151Corporate - business process improvementhttp://id.esd.org.uk/service/1151Business Process Improvement (BPI) is the discipline of improving council services using techniques such as Business Process Mapping (BPM) and Activity Based Costing (ABC).2013-04-03T14:06:44.9102013-04-03T14:06:44.910Service1305Corporate - records managementhttp://id.esd.org.uk/service/1305The practice of maintaining the records of an organisation from the time they are created up to their eventual disposal.2013-04-03T14:06:44.9102013-04-03T14:06:44.910Service1301Facilities - equipmenthttp://id.esd.org.uk/service/1301Provision & management of equipment/stationary within council offices2013-04-03T14:06:44.9102013-04-03T14:06:44.910Service1299Facilities - internal mailhttp://id.esd.org.uk/service/1299Provision & management of internal mail systems within council offices2013-04-03T14:06:44.9102013-04-03T14:06:44.910Service1300Facilities - receptionhttp://id.esd.org.uk/service/1300Provision & management of reception services within council offices.2013-04-03T14:06:44.9102013-04-03T14:06:44.910Service1302Staff - annual leavehttp://id.esd.org.uk/service/1302An employee has the right to take annual leave, subject to the right of the supervisor to schedule the time at which annual leave may be taken.2013-04-03T14:06:44.9102013-04-03T14:06:44.910Service1298Staff - apprenticeshipshttp://id.esd.org.uk/service/1298Paid work based training combined with post-secondary education.2013-04-03T14:06:44.9102013-04-03T14:06:44.910Service1297Staff - employment tribunalshttp://id.esd.org.uk/service/1297Tribunal non-departmental public bodies which have statutory jurisdiction to hear many kinds of disputes between employers and employees.2013-04-03T14:06:44.9102013-04-03T14:06:44.910Service1304Staff - procedureshttp://id.esd.org.uk/service/1304Provision & maintenance of procedures within council offices.2013-04-03T14:06:44.9102013-04-03T14:06:44.910Service1303Staff - telephone chargeshttp://id.esd.org.uk/service/1303The charges accrued by staff who make personal calls from work.2013-04-03T14:06:44.9102013-04-03T14:06:44.910Service10Appealinghttp://id.esd.org.uk/interaction/102013-04-03T14:05:18.8932013-04-03T14:05:18.893Interaction30Application for exemptionhttp://id.esd.org.uk/interaction/302013-04-03T00:00:002013-04-03T00:00:00Interaction21Appointment bookinghttp://id.esd.org.uk/interaction/212013-04-03T14:05:18.8932013-04-03T14:05:18.893Interaction11Changing circumstanceshttp://id.esd.org.uk/interaction/112013-04-03T14:05:18.8932013-04-03T14:05:18.893Interaction13Complaininghttp://id.esd.org.uk/interaction/132013-04-03T14:05:18.8932013-04-03T14:05:18.893Interaction20Entitlement/eligibility checkinghttp://id.esd.org.uk/interaction/202013-04-03T14:05:18.8932013-04-03T14:05:18.893Interaction14Renewinghttp://id.esd.org.uk/interaction/142013-04-03T14:05:18.8932013-04-03T14:05:18.893Interaction15Repairinghttp://id.esd.org.uk/interaction/152013-04-03T14:05:18.8932013-04-03T14:05:18.893Interaction16Replacinghttp://id.esd.org.uk/interaction/162013-04-03T14:05:18.8932013-04-03T14:05:18.893Interaction17Reportinghttp://id.esd.org.uk/interaction/172013-04-03T14:05:18.8932013-04-03T14:05:18.893Interaction12Status checkinghttp://id.esd.org.uk/interaction/122013-04-03T14:05:18.8932013-04-03T14:05:18.893Interaction33Tell us oncehttp://id.esd.org.uk/interaction/332013-04-03T00:00:002013-04-03T00:00:00Interaction1Booking venues, resources and courseshttp://id.esd.org.uk/interaction/12013-04-03T14:05:18.8932013-04-03T14:05:18.893Interaction24Course bookinghttp://id.esd.org.uk/interaction/242013-04-03T14:05:18.8932013-04-03T14:05:18.893Interaction23Reserving a resourcehttp://id.esd.org.uk/interaction/232013-04-03T14:05:18.8932013-04-03T14:05:18.893Interaction22Venue/facility bookinghttp://id.esd.org.uk/interaction/222013-04-03T14:05:18.8932013-04-03T14:05:18.893Interaction2Collecting revenuehttp://id.esd.org.uk/interaction/22013-04-03T14:05:18.8932013-04-03T14:05:18.893Interaction3Consultationhttp://id.esd.org.uk/interaction/32013-04-03T14:05:18.8932013-04-03T14:05:18.893Interaction27Customer surveyshttp://id.esd.org.uk/interaction/272013-04-03T14:05:18.8932013-04-03T14:05:18.893Interaction26Democratic consultationhttp://id.esd.org.uk/interaction/262013-04-03T14:05:18.8932013-04-03T14:05:18.893Interaction25Statutory consultationhttp://id.esd.org.uk/interaction/252013-04-03T14:05:18.8932013-04-03T14:05:18.893Interaction4Paying for goods and serviceshttp://id.esd.org.uk/interaction/42013-04-03T14:05:18.8932013-04-03T14:05:18.893Interaction5Procurementhttp://id.esd.org.uk/interaction/52013-04-03T14:05:18.8932013-04-03T14:05:18.893Interaction6Providing access to community, professionals or business networkshttp://id.esd.org.uk/interaction/62013-04-03T14:05:18.8932013-04-03T14:05:18.893Interaction7Providing benefits and grantshttp://id.esd.org.uk/interaction/72013-04-03T14:05:18.8932013-04-03T14:05:18.893Interaction8Providing informationhttp://id.esd.org.uk/interaction/82013-04-03T14:05:18.8932013-04-03T14:05:18.893Interaction1151Corporate - business process improvementhttp://id.esd.org.uk/service/1151Business Process Improvement (BPI) is the discipline of improving council services using techniques such as Business Process Mapping (BPM) and Activity Based Costing (ABC).2013-04-03T14:06:44.9102013-04-03T14:06:44.910Service1784Corporate - meeting governancehttp://id.esd.org.uk/service/1784Organisation of meetings including attendance, scheduling, religious observance and recording of proceedings2017-05-08T12:05:50.0802017-05-08T12:05:50.080Service1305Corporate - records managementhttp://id.esd.org.uk/service/1305The practice of maintaining the records of an organisation from the time they are created up to their eventual disposal.2013-04-03T14:06:44.9102013-04-03T14:06:44.910Service1301Facilities - equipmenthttp://id.esd.org.uk/service/1301Provision & management of equipment/stationary within council offices2013-04-03T14:06:44.9102013-04-03T14:06:44.910Service1299Facilities - internal mailhttp://id.esd.org.uk/service/1299Provision & management of internal mail systems within council offices2013-04-03T14:06:44.9102013-04-03T14:06:44.910Service1300Facilities - receptionhttp://id.esd.org.uk/service/1300Provision & management of reception services within council offices.2013-04-03T14:06:44.9102013-04-03T14:06:44.910Service1302Staff - annual leavehttp://id.esd.org.uk/service/1302An employee has the right to take annual leave, subject to the right of the supervisor to schedule the time at which annual leave may be taken.2013-04-03T14:06:44.9102013-04-03T14:06:44.910Service1298Staff - apprenticeshipshttp://id.esd.org.uk/service/1298Paid work based training combined with post-secondary education.2013-04-03T14:06:44.9102013-04-03T14:06:44.910Service1297Staff - employment tribunalshttp://id.esd.org.uk/service/1297Tribunal non-departmental public bodies which have statutory jurisdiction to hear many kinds of disputes between employers and employees.2013-04-03T14:06:44.9102013-04-03T14:06:44.910Service1770Staff - pension schemehttp://id.esd.org.uk/service/1770A local authority or fire and rescue authority operates a public service pension scheme providing pension benefits for local government workers, teachers, health service workers, fire and rescue workers and anyone employed by the authority. Such a scheme must be operated in accordance with any published code of practice.2016-09-12T11:55:50.0402016-09-12T11:55:50.040Service1304Staff - procedureshttp://id.esd.org.uk/service/1304Provision & maintenance of procedures within council offices.2013-04-03T14:06:44.9102013-04-03T14:06:44.910Service1303Staff - telephone chargeshttp://id.esd.org.uk/service/1303The charges accrued by staff who make personal calls from work.2013-04-03T14:06:44.9102013-04-03T14:06:44.910Service9Regulationhttp://id.esd.org.uk/interaction/92013-04-03T14:05:18.8932013-04-03T14:05:18.893Interaction29Enforcementhttp://id.esd.org.uk/interaction/292013-04-03T14:05:18.8932013-04-03T14:05:18.893Interaction28Issuing (licence, consent or permit)http://id.esd.org.uk/interaction/282013-04-03T14:05:18.8932013-04-03T14:05:18.893Interaction31Notifying of incidents or instanceshttp://id.esd.org.uk/interaction/312013-04-03T00:00:002013-04-03T00:00:00Interaction32Providing periodic returns http://id.esd.org.uk/interaction/322013-04-03T00:00:002013-04-03T00:00:00Interaction