Providing information and advice on when and how local residents are required to notify the council about a change in circumstances which may effect their entitlement to other council services. Providing residents with a standard means of notifying a change of circumstances.
Community engagement provides a link between local people, local organisations and decision makers. Physical or virtual meetings and dialogues provide an opportunity for local leaders to listen to the views of their communities and for local people to have their say.
Provision of an advocate who can act on behalf of a customer who has made a complaint about one or more services provided by the local authority.
Providing local residents and businesses with a means of providing feedback or suggestions about the services they receive or would like to receive.
Asking customers for feedback on performance in relation to services or other aspects of business provided by local public sector organisations..
The education authority consult with all interested parties (schools, teachers, parents, pupils) on all issues concerning education provision and in particular on any proposed changes to education within schools run by the authority.
The Council will consider a petition from the public on any issue of local concern for which the Council has responsibility. A petition is a formal written request made to a local authority/organised body, often containing many signatures and normally requesting some form of action.
Information on the different referenda which can take place and legal terms under which they may be carried out.
Consulting with individuals and businesses to ensure that services meet the needs of customers. This allows service users and other interested parties to have opportunities to be involved in planning, prioritising and monitoring of services. It also gives customers an opportunity to see all consultation activity, both current and in the past.
Arrangement of public meetings or other means by which citizens can be consulted on budget plans for the forthcoming year. Previous consultations may be published or available for view on request.