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Scottish website navigation list Discontinued

Property Value
skos:prefLabelScottish website navigation
dc:descriptionHierarchy of Scottish local government service areas suitable for website browsing
skos:definitionAs part of the Improvement Service's Customer First Programme, Scottish councils are working together to develop a shared A - Z of website content, a common Scottish Services List (SSL) and a Scottish Navigation List (SNL) with these, in turn, all being linked to a comprehensive knowledge base of FAQ's and electronic forms. Renfrewshire and East Dunbartonshire Councils are leading the project, in partnership with the Improvement Service.

The simple aim is to help citizens access services and find, in a consistent way, what they are looking for, on council websites, and help take councils closer to the Scottish Executive's goal of 75% of citizen enquiries being answered at the first point of contact.
esd:accuracyContent is based on the collaborative efforts of UK public sector officers and their suppliers. There are no guarantees on accuracy.
dc:audiencePublic sector officers and their suppliers responsible for service improvement.
esd:completenessContent is based on the collaborative efforts of UK public sector officers and their suppliers. There are no guarantees on completeness.
dc:coverageScottish local government
skos:prefLabelScottish A - Z & Knowledge Base Project
esd:intendedLongevityIndefinite. The list forms part of esd-toolkit's Local Government Business Model started in 2002, funded by esd-toolkit subscriptions.
dc:provenanceCreated by the Scottish A to Z project sponsored by the Improvement Service in collaboration with esd-toolkit.
dc:rightsSNL is developed by the Scottish A - Z & Knowledge Base Project. It is made available for use, without guarantees and without licensing costs, by local authorities and any other bodies in the UK public sector. Neither the Scottish A - Z & Knowledge Base Project nor any other party will be liable for any losses due to errors or omissions in the List or associated resources. SNL and all associated resources on this Web site be reproduced free of charge in any format or media without requiring specific permission. This is subject to the material not being used in a derogatory manner or in a misleading context. The source of the material must be acknowledged as the Scottish A - Z & Knowledge Base Project and esd-toolkit and the title all document must be included when being reproduced as part of other publications or services.
esd:timelinessLast updated 2010. Updated by representatives of Scottish Las and published on esd standards.
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