As part of the Improvement Service's Customer First Programme, Scottish councils are working together to develop a shared A - Z of website content, a common Scottish Services List (SSL) and a Scottish Navigation List (SNL) with these, in turn, all being linked to a comprehensive knowledge base of FAQ's and electronic forms. Renfrewshire and East Dunbartonshire Councils are leading the project, in partnership with the Improvement Service.
The simple aim is to help citizens access services and find, in a consistent way, what they are looking for, on council websites, and help take councils closer to the Scottish Executive's goal of 75% of citizen enquiries being answered at the first point of contact.
26 May 2010
SNL is developed by the Scottish A - Z & Knowledge Base Project. It is made available for use, without guarantees and without licensing costs, by local authorities and any other bodies in the UK public sector. Neither the Scottish A - Z & Knowledge Base Project nor any other party will be liable for any losses due to errors or omissions in the List or associated resources.
SNL and all associated resources on this Web site be reproduced free of charge in any format or media without requiring specific permission. This is subject to the material not being used in a derogatory manner or in a misleading context. The source of the material must be acknowledged as the Scottish A - Z & Knowledge Base Project and esd-toolkit and the title all document must be included when being reproduced as part of other publications or services.